Privacy Policy
Last updated October 5, 2026.
Who we are
This policy explains how Rovix AI ("Rovix AI", "we", "us") handles personal information collected through https://rovixai.com and when we provide our platform and services. Questions go to hello@rovixai.com.
What we collect
- Details you send us, such as your name, email, phone or WhatsApp number, company, country and message.
- Information about how you use the website, such as pages visited, device and browser type, collected through cookies and similar technologies where you allow it.
- For platform customers: business and customer data processed on your behalf under our customer agreement.
How we use it
- To reply to enquiries and schedule calls.
- To provide, maintain and improve our platform and services.
- To send service messages and, where permitted, marketing you can opt out of at any time.
- To keep the website secure and understand how it is used.
- To meet legal obligations.
Legal bases
Where laws such as the GDPR, the UK GDPR or India's Digital Personal Data Protection Act apply, we rely on your consent, the performance of a contract, our legitimate interests in running and improving our business, or legal obligations, as appropriate.
Customer data in the platform
When businesses use the Rovix platform, they decide what data is processed, including call recordings, chat transcripts and contact records. We process that data on their instructions as a service provider or processor. Requests about that data should go to the business you dealt with.
Sharing
We share personal information only with service providers who help us operate (for example hosting, communications and analytics providers), when required by law, or as part of a business transfer. We do not sell personal information.
International transfers
We operate in the United States and India and serve customers in other countries. Where data moves across borders, we use appropriate safeguards required by applicable law.
Retention
We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it.
Your rights
Depending on where you live, you may have rights to access, correct, delete or port your information, to object to or restrict processing, and to withdraw consent. Email hello@rovixai.com to make a request. You may also complain to your local data protection authority.
Security
We use administrative, technical and physical measures to protect personal information. No system is completely secure, so please contact us if you believe your information has been compromised.
Changes
We may update this policy. The date at the top shows when it last changed.